Features
Let your customers have an epic experience during each contact. Dazzle them with fast and accurate customer support.
Caller ID routing
Automatically retrieve customer data to assist with solving any issue faster and more accurately
Time based routing
Route calls and messages to CSRs based on time scheduling
Customer status routing
Status level routing gives priority to your most loyal customers
Shop stage routing
Calls and messages get routed to CSRs in various departments according to customer's journey
Automatic customer call out
Call out queues for customer interactions with various triggers
Customer Retention recipes
Marketing automation with smart triggers based on customer data and trends
Omni-channel communications platform
An omnichannel experience can be incorporated into virtually any multi-channel marketing approach. The goal of the system is to standardize and unify the organization’s messaging and approach to customers.
- Channels available:
- Voice
- SMS / Viber / WhatsApp
- Snail mail (Future Upgrade)
Cloud based VoIP call centre
Being in the cloud, a call centre can be "pandemic proof" and WFH ready. Virtual call centre software allows a team to work entirely online and remote without hardware, but also has many advantages for office-based operations.
Since virtual call centre software allows for distributed teams working off-site, as well as the services of a third party call centre, business operating costs can be lowered even further. This also enables 24/7 customer service and multilingual support—a necessity for companies that serve large international markets.
Deep integrations with major E-Commerce and CRM platforms
Ansr has already intergrations with the bigger players in the market.
- Shopify* / Woocomerce / Magento / BigCommerce
- Hubspot* / Salesforce / Intercom
- Slack*
Elavete your customer's experience - More happy customers, more loyal customers
Customers expect contextualized engagement and seamless transitions between channels. Engaging customers by understanding them a business is able to deliver a personalized service experience.
The very first step in delivering a consistent customer experience is to understand their journey and their entire lifecycle. Companies that provide a consistent service quality across multiple channels retain 89% of their customers.
Integrations
Powerfull integrations with your favorite business and e-commerce tools and platforms.
Shopify
E-Commerce Platform
By integrating asnr to Shopify you get rich data during the customer call. Take advantage by the smart call routing proviced by the ansr integration with Shopify.
Hubspot
CRM
The ansr integration with Hubspot allows you to connect all your call data into Hubspot and display all necessary caller information during the call.
Salesforce
CRM
By connecting ansr to Salesforce you can retrive caller information while on call.
Magento
E-commerce Platform
Get easy access to customer information in Magento during every call.
Slack
Business Communication Platform
Create channels to gather all your call information directly in Slack. Just choose the events you want to push in Slack and ansr will do it.
Flexible plans that grow with you
Try ansr for 7 days and decide later. No credit card required.
Basic Plan
€29per month, billed annually
- Integrations & API access
- Unlimited inbound calls (toll-free excluded)
- IVR
- Call queueing
- Smart call routing
- Call recording
- Click-to-Call
- Send & Receive SMS*
- Call recording
Advanced Plan
€49per month, billied annually
- All Basic Plan features, plus:
- Advanced analytics and reporting
- Live call monitoring
- Queue Callback
- Customer Retention recipes
- Call tagging
- Dedicated account manager
- One-to-one onboarding sessions
Custom Plan
Call Usfor details
- All Advanced Plan features, plus:
- Unlimited outbound calls**
- Custom analytics
- Custom call routing
- Custom Retention recipies
- Access to API developer support
- Service-level agreement (SLA)
- VIP hotline (weekends and holidays)
* Terms of Use apply. You can find the rates here.
** Terms of Use apply. Additional international calling bundles available. You can find the rates here.
For a list of current outbound and inbound toll-free calling rates,
please contact sales@theansr.com.
What is VoIP?
Learn everything you need to know about VoIP with our VoIP FAQ.
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What is VoIP (Voice over Internet Protocol)?
VoIP (Voice over Internet Protocol) lets you access phone service over the internet. Calls are no longer dependent on old traditional phone lines. VoIP achieves greater functionality at a lower cost for businesses.
This innovation means that communication expenses are much cheaper than traditional phone service.
Many business owners report cost savings up to 70% after switching to phone service to VoIP. These modern phone systems include many business features that boost productivity and revenue.
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How is the call quality of a VoIP phone?
The call quality of cloud communications systems depends on the speed and reliability of your internet.
You will hear a vast improvement in call quality compared to traditional landlines. Landlines don’t have as much audio bandwidth, which can result in muffled or fuzzy calls. VoIP calls achieve this through HD Voice technology.
The number of HD Voice calls you can handle will depend on how fast your internet download and upload speed is. Find out your internet speed by taking the VoIP speed test.
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Do I need to have an existing VoIP phone?
No, you do not need to have an existing VoIP phone. Since VoIP phones adhere to approved internet standards, you can bring your own, buy one, or lease one.
You can skip the desk phone entirely and use the ansr dashboard with the Chrome browser that supports VoIP calls.
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Is internet service included with your VoIP phone service?
No, we do not provide internet service as a part of our plans.
If you currently have an ISP (Internet Service Provider), you would have no problems with speed or reliability. A business will require at least 100kbps per phone line (or 0.1 Mbps).
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If I lose power, will I still be able to make or receive phone calls with VoIP?
In most cases, you will not be able to connect calls if there’s a power outage. Our VoIP phone system works over the internet. During a power outage, your router will not be able to function, which means there will be no internet access.
The only exception to this is if you have a backup power source that could power the router (and therefore maintain your internet connection). If you use Power over Ethernet (PoE), that may need backup power as well.
In the event of a power outage, you can instruct ansr to forward calls to a cell phone or direct them to a voicemail box. This solution avoids busy signals and rejected calls for customers.
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Does faxing work over VoIP?
No, ansr does not support a fax service.
Contact us
Drop us a line or give us a call. We are here to help.
Call Us
+44 (0)20 3769 7687
+30 210 873 0303
Email Us
contact@theansr.com
sales@theansr.com